Terms of service

Last updated: May 28, 2026

These Terms of Service ("Terms") govern your use of dr-i.tech (the "Site"), operated under the 3DR-I brand, and any purchase of products from DR-I S.R.L. ("we", "us"). By accessing the Site or placing an order, you agree to these Terms.

1. About Us

DR-I S.R.L. is a limited liability company incorporated in Italy:

Registered office: Viale Vincenzo Lamberti, snc, 81100 Caserta (CE), Italy
Operating address (warehouse): Via Dalmazia 10, 13100 Vercelli (VC), Italy
VAT: IT04678810617
Business Register: REA CE-346222
Share capital: € 3,000.00 fully paid up
Contact: info@dr-i.tech

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts. If you are purchasing on behalf of a company, you confirm you have authority to bind that company.

3. Account Registration

Some features require an account. You agree to:

Provide accurate, current information
Maintain the confidentiality of your credentials
Notify us of any unauthorised access at info@dr-i.tech
Be responsible for all activity under your account

4. Products

DR-I S.R.L. designs and manufactures 3D-printed products sold via dr-i.tech under the 3DR-I brand. Each Product page describes specifications, materials, dimensions, and lead times. Because 3D printing is an additive manufacturing process, minor variations in surface finish, colour, and dimensions within published tolerances are normal and do not constitute defects.

5. Orders and Contract Formation

Adding products to your cart does not constitute an offer that we are obliged to accept.
A binding contract is formed only when we send you an Order Confirmation email after your payment is successfully processed.
We reserve the right to refuse or cancel any order at our discretion (e.g., for suspected fraud, pricing errors, stock unavailability), with a full refund of any amount paid.

6. Custom and Made-to-Order Products

Custom 3D-printed products (designed to your specifications, personalised, or otherwise made-to-order) are not sold via the standard checkout. Custom orders are quoted and confirmed by email at info@dr-i.tech, and governed by the specific quotation and terms agreed at order time, which prevail over these Terms where there is conflict.

Custom products are excluded from the right of withdrawal under Italian Codice del Consumo (D.Lgs. 206/2005, Art. 59(1)(c)) and EU Directive 2011/83/EU, Art. 16(c).

7. Pricing and Payment

All prices are in EUR, inclusive of Italian VAT where applicable, unless otherwise stated.
Shipping costs are calculated at checkout based on destination and order weight.
Payment is processed by our payment providers. We do not store payment card details.
We may correct pricing errors on the Site at any time. If you have placed an order at an erroneous price, we will contact you with the correct price; you may confirm or cancel the order with full refund.

8. Shipping and Delivery

Orders are dispatched from our warehouse in Vercelli, Italy. Delivery times, areas, and costs are described in our Shipping Policy. Risk of loss passes to the consumer when the carrier delivers the package to the consumer.

9. Right of Withdrawal and Returns

EU consumers have a 14-day right of withdrawal for catalogue items, as detailed in our Return and Refund Policy. Custom products are excluded under Section 6.

10. Legal Warranty

Consumers benefit from the statutory legal warranty of conformity (Italian Codice del Consumo, Art. 128–135 quinquies) for 24 months from delivery, covering defects and lack of conformity. Details are in our Return and Refund Policy.

11. Intellectual Property

All content on dr-i.tech — including text, images, designs, 3D models, code, and trademarks (including the "3DR-I" brand) — is owned by DR-I S.R.L. or its licensors and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent.

Purchase of a physical product does not transfer any intellectual property rights in the underlying designs or 3D models.

12. Acceptable Use

You agree not to:

Violate any law or third-party rights
Submit content for custom orders that infringes IP, is unlawful, defamatory, or offensive
Interfere with the operation of the Site
Attempt unauthorised access to other accounts or systems

We may suspend or terminate access for violations.

13. User Submissions for Custom Orders

If you submit designs, files, or references for a custom order, you represent that you own or have all necessary rights in that content, and you grant us a limited license to use it solely to fulfil your order. You indemnify us against any third-party claim arising from our reliance on content you submitted.

14. Third-Party Services

The Site may link to or integrate with third-party services. Your use of those services is governed by their own terms. We are not responsible for third-party services.

15. Disclaimer

To the maximum extent permitted by law, the Site is provided "as is" and "as available". We do not warrant uninterrupted access. Product photographs are representative; minor differences in colour or finish from your screen are normal.

16. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of or relating to these Terms or our Products will not exceed the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

These limits do not apply to liability that cannot be excluded under applicable law, including liability for death or personal injury caused by our negligence, fraud, or other liability that cannot be limited under Italian consumer law.

17. Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control, including natural disasters, strikes, supplier failures, pandemics, government actions, or carrier disruptions.

18. Termination

We may suspend or terminate your access to the Site at any time for breach of these Terms or as required by law. You may terminate by closing your account at any time.

19. Governing Law and Jurisdiction

These Terms are governed by Italian law. Any dispute arising out of or relating to these Terms or our Products is subject to the exclusive jurisdiction of the courts of Caserta, Italy, except where mandatory consumer protection law grants the consumer a different forum (typically the consumer's place of residence).

EU consumers may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

20. Changes to These Terms

We may update these Terms. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via email or a prominent notice on the Site. Continued use after changes constitutes acceptance.